We are sorry to hear about your inconvenience.
Kindly read below terms & Conditions.
We offer either the Three.ae or a Manufacturer's Warranty on the Electronics & IT items that we carry: please check your invoice for more information.
The item's must be free from physical damages accounting from misuse, transportation, neglect, accident, improper or inadequate maintenance.
The customer must present the original receipt to Three.ae for any warranty claims or product exchanges. We will not be able to take any actions without the original receipt.
Faulty products can be repaired or replaced through the manufacturer within the warranty period, maximum 10 working days.
Additional delivery charges for pick up and drop off
Please note that if you received your order with low delivery cost or either for FREE it is/was/may due to promotions/affiliates and we will not be able to provide the same rates for warranty clams or for exchanges. We can send someone to pick up the items. Nominal charge of AED 50/- will apply if Three.ae has to organize the pickup and delivery of the item.